Privacy Policy

Last updated:

This Privacy Policy explains how Pluzaringhul ("we", "our", "us") collects, uses, stores and protects personal information when you visit our website, contact our team, or book one of our active recreation programs in Wellington, New Zealand. We respect your privacy and follow the principles of the New Zealand Privacy Act 2020.

1. Who we are

Pluzaringhul is a Wellington-based small operator providing guided outdoor recreation programs. Our base is located at Wellington Waterfront, Wellington 6011, New Zealand. You can reach our privacy contact by phone on +64 4-499-4444 or by writing to reply@pluzaringhul.world.

2. Information we collect

We only collect information that is necessary to respond to your enquiries and to deliver the programs you have requested. Depending on how you use our website, this may include:

• Identification details you submit through the contact form, such as your name and email address.
• The content of the message you choose to send us.
• Booking-related information you share when planning a session, such as group size, fitness notes and preferred dates.
• Technical information collected automatically by your browser, such as your approximate region, browser type, operating system and pages visited.
• Cookies and similar local storage entries used to remember small preferences (see our Cookies Policy).

3. How we use your information

We process your personal data only for clearly defined purposes:

• To reply to your enquiries and provide you with route options or quotes.
• To prepare safety briefings, gear lists and route maps for the programs you have booked.
• To improve the structure, performance and accessibility of this website.
• To meet our legal, accounting and safety record-keeping obligations.

4. Lawful basis for processing

Where applicable, we rely on your explicit consent (the checkbox you tick when sending the contact form), the necessity of processing for a service you have asked us to provide, our legitimate interests in operating a small business safely, and our legal obligations under New Zealand law.

5. Sharing your information

We do not sell, rent or trade your personal information. We share information only with parties who help us deliver our service, such as our hosting provider, payment processor (when relevant) and the regulators we are required to report to. Each partner is bound by confidentiality and data-protection commitments.

6. International transfers

Some of the third-party services we rely on (for example, our website host or analytics provider) may store information on servers located outside New Zealand. Where this happens, we make sure the receiving party offers a level of protection comparable to the one required under New Zealand law.

7. How long we keep your data

We keep your information only as long as needed for the purpose it was collected for, or as long as required by applicable law. Enquiry messages are deleted within 24 months unless they relate to an active booking. Booking records are retained for 7 years to meet record-keeping obligations.

8. Security measures

We use reasonable administrative, technical and physical measures to protect your information, including HTTPS encryption, role-based access to our internal systems and regular review of who can access what. No system is perfectly secure, so we ask you to share only the information that is genuinely necessary.

9. Your rights

You can ask us to confirm what personal information we hold about you, request a copy of it, ask for incorrect information to be corrected, or request that we delete it where the law allows. To exercise any of these rights, please contact us using the details on our Contacts page. We will reply within 20 working days.

10. Children

Our website is intended for adults. Children under 16 may join programs only with the consent and presence of a parent or legal guardian, and we collect only the minimum information needed for that participation.

11. Changes to this policy

We may update this Privacy Policy when our practices, the services we use or the law change. The "last updated" date at the top of this page shows the date of the most recent revision. Material changes will be highlighted on the home page for at least 30 days.

12. Contact

If you have questions about this Privacy Policy or about how your information is handled, please get in touch with us through the Contacts page.